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Bushey Tyre Centre – Martin Redshaw – Business Owner
Problem: Martin was mis-sold a terminal and so cancelled the contract, but the provider issued demand notices and threats of legal action.
Solution: We sourced a cheaper and more suitable contract and reported the previous company to the Financial Ombudsmen, which ended the threats of legal action.
“Lianna is an absolute pleasure to work with. She always goes above and beyond and is easily contactable. I had a very bad experience with a previous provider and she managed the complaints process on my behalf. The changeover process was easy and she installed my terminal. It is refreshing to meet such an honest and genuine broker.”
Bill Reduction – 50%+
Hair Inc - Scott Warren – Business Owner
Problem: Scott was locked into an expensive lengthy contract for two elements of his business.
Solution: We switched to a provider that bought him out of his existing contracts and offered a much more cost-effective solution. About two years later, Lianna discovered an even more cost-effective solution and switched him again, securing more savings.
“Lianna is extremely professional and has only ever had my best interests at heart. She has helped me on numerous occasions to get the best possible rates on the market and her one to one service is the best I have ever experienced”
Bill Reduction – 30%+
Gas Heating and Plumbing Solutions (GHPS Ltd) – Kelly Abrey – Business Owner
Problem: Kelly was in contract with a costly, inefficient and impossible to reach provider with appalling customer service, to include penalising her for not being PCI compliant.
Solution: We provided a competitively priced solution but, crucially, explained the customer service offering of each to give Kelly that all-important peace of mind. Through our account management service we also ensure that Kelly is always PCI compliant.
“We had a very bad experience with our provider, but Lianna reviewed our statement, highlighted where we could save money, and where we had been overcharged, which enabled us to exit our contract early and without penalty. The switchover was completely painless. She always responds quickly. Although she reduced our bill significantly, the customer service she offers is priceless for a very small business owner.
Bill Reduction – 60%+
Pure Enfield – Tas Panteli – Business Owner
Problem: Tas’s provider experienced a nationwide fault with a particular machine over the 2021/2022 year end which resulted in an undefined potential loss to his business and an overwhelmed customer service line.
Solution: We sourced a provider that bought him out of his contract and dispatched a new terminal within 24 hours. We ensured the switchover came without penalty, stating the fault invalidated the contract.
“Lianna contacted me proactively to tell me our payment machine was faulty. The salon wasn’t even open that day so I was none the wiser but would have resulted in a loss to my business on reopening the next day. She arranged for me to receive a new machine which arrived within 24 hours. The problem was resolved before I experienced it! I know of other businesses with the same machine that could not take payments for over two weeks resulting in the loss of thousands of pounds. The kind of customer service Lianna offers does not exist elsewhere.”
Bill Reduction – 40%+
Jeston Insurance Brokers - David White – Managing Director
Problem: David had felt for years he was overpaying and managed to source alternative options, but never secured a big enough saving to justify the time spent achieving this.
Solution: We provided a whole of UK market quote to deliver a saving in time, efficiency and money, and without the industry standard follow up calls and passing of data to third parties.
“I am not normally pleased when I receive a bill, but that was not the case this month when the bill for £143 came from the merchant services provider Lianna recommended. We were used to paying £300 to £400 each month. Lianna went through our requirements in detail and helped with the fairly long application. The changeover went very smoothly even though we had to do it ourselves because of
lockdown but it looks like we will be saving over £2000 a year. I will definitely be
recommending Lianna to anyone I know who takes card payments”
Bill Reduction – 50%+
Mansi Florist - Nick Mansi – Business Owner
Problem: None, apparently, as Nick felt his rates were good. The headline percentage per transaction was competitive, but he was open to having his contract reviewed.
Solution: We analysed the contract and convoluted billing system and identified that owing to all the premium and hidden fees, he was actually paying four times that percentage rate per transaction. We switched him to a provider that secured the desired percentage rate and with a customer-friendly billing system.
“Since working with Lianna, we have had lots of brokers come into the shop and tell us they can improve upon our rates, all of which agreed that after seeing our bill, our rates are so good there is no point switching!”